Reverse Logistics
No longer a necessary evil, reverse logistics can become a strategic asset that, if managed properly, can reduce costs and maintain customer loyalty. World class, innovative reverse logistics programs, must focus on excellent execution to meet ever-changing regulatory requirements, strengthen trading partner relationships and balance revenue maximization within the channel while protecting the brand.
Services include:
- Customer Service (Help desk)
- Depot Repair
- End of Life Manufacturing
- Fulfillment Services
- Recycling
- Refurbishment/screening
- Warranty management
- RMA management
- “B” Channel management
- Asset management
- Environmental Resource management